Videos on experience management and feedback & reviews on autopilot

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Videos

Educate yourself on everything about experience management, collecting feedback and reviews on autopilot, and how our solutions work. Suggestions? Let us know!

Access levels
Access levels
In this video we'll explain how access levels - user, manager, and admin - work.
Add a widget to your website
Add a widget to your website
In this video we'll explain how to add a widget to your website.
Analyse and find trends
Analyse and find trends
In this video we'll explain how to analyse and find trends via reports and stats.
Archive your feedback
Archive your feedback
In this video, we'll explain how to archive your feedback.
Collect anonymous feedback
Collect anonymous feedback
In this video we'll explain how to collect anonymous feedback.
Create campaign
Create campaign
In this video we'll explain how to set up a campaign, e.g. from a survey template.
Create form
Create form
In this video we'll explain how to set up a form with questions to ask.
Create group
Create group
In this video we'll explain how to create a group to add your contacts to.
Delete report
Delete report
In this video we'll explain how to delete one or more of your reports.
Different views within Reports
Different views within Reports
In this video we'll explain how to navigate to the report, analysis, messages and feedback of each report.
Embed questions and pre-fill ratings in surveys
Embed questions and pre-fill ratings in surveys
In this video we'll explain how to embed questions in messages and pre-fill ratings in surveys.
Find your feedback link and ID
Find your feedback link and ID
In this video, we'll explain how to find and copy your feedback item's link and ID.
Find your message link and ID
Find your message link and ID
In this video, we'll explain how to find and copy your message's link and ID.
Get your question answered
Get your question answered
In this video, we'll explain how to find an answer to your question about using our application.
Importing Contacts
Importing Contacts
In this video we'll explain how to import a spreadsheet with contacts.
Invite users
Invite users
In this video we'll explain how to grant your colleagues access and notify them.
Managing your online reputation
Managing your online reputation
In this video we'll explain how to feature and hide reviews to manage your reputation.
Personalize messaging
Personalize messaging
In this video we'll explain how to personalize messaging with job title, client name and more.
Publish company profile
Publish company profile
In this video we'll explain how to publish your company profile.
Safeguard limits
Safeguard limits
In this video we'll explain how to make sure safeguard limits are set correctly for one-time campaigns.
Schedule a manual campaign
Schedule a manual campaign
In this video we'll explain how to schedule a manual or one-time campaign.
Sentiment and engagement scores explained
Sentiment and engagement scores explained
In this video we'll explain what the sentiment and engagement indicators mean.
Set the fallback value for campaign's sender
Set the fallback value for campaign's sender
In this video we'll explain how you change the fallback value for a campaign's sender.
Switch accounts and enabling aggregated view
Switch accounts and enabling aggregated view
In this video we'll explain how to switch between your accounts and enable aggregated mode.
Unsubscribe contacts and prevent unwanted messages
Unsubscribe contacts and prevent unwanted messages
In this video we'll explain how to unsubscribe contacts and make sure to prevent sending unwanted messages.
View messages in outbox
View messages in outbox
In this video we'll explain how to check your outgoing messages.