Pricing

Our plans

Only pay for what you use. Our pricing is based on annual subscriptions per user per month. No credit card required.

essential

€9.99/user/mo

Per user per month with a minimum of 10 users.

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Surveys
FeatureIncluded
Integrations included1 EssentialYes
Unlimited surveysYes
Feedback inbox (assign, close and reply on feedback)Yes
Survey logic (skip, route and validate)Yes
Questions typesNPS, CSAT, CES, Matrix, video, text and many moreYes
Multi Language1Yes
Survey library with industry specific templates (+100)Yes
Collect reviews on Glassdoor, Google & IndeedYes
Anonymize feedbackYes
Smart groups
FeatureIncluded
Unlimited smart groupsYes
Unlimited contactsYes
Data enrichment (custom variables, hidden fields & smart report filters)Yes
Group filters, limits and rules (anti spam)Yes
Export contacts (CSV, PDF, XLSX)Yes
Campaigns
FeatureIncluded
Unlimited campaignsYes
Campaigns outboxYes
ChannelsEmail and SMSYes
Campaign typesAutopilot, recurring and manualYes
Personalized campaigns (custom variables and hidden fields)Yes
Reminders and delaysYes
Domain authentication (SPF)Yes
BlacklistYes
Allowed domains Yes
Alerts & reports
FeatureIncluded
Personal alerts and notificationsYes
Basic reports (NPS, CSAT, CES)Yes
Review Widgets (incl. google snippets)Yes
Team alerts and notificationsYes
Premium reports (Journey, Comparison, Leaderboards, Matrix)Yes
Support
FeatureIncluded
24/7 Help CenterYes
Email supportYes
Live chat supportYes
Installation & Set UpYes
Onboarding & TrainingYes
Research Strategy, Design & ReportingYes
Premium SupportYes
General
FeatureIncluded
API and webhooksNOYes
Events and object tracking Yes
Company structure (Teams, roles and permissions)Yes
Multiple brandsYes

Advanced

€14.99/user/mo

Per user per month with a minimum of 10 users.

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Surveys
FeatureIncluded
Integrations included1 AdvancedNo
Unlimited surveysNo
Feedback inbox (assign, close and reply on feedback)No
Survey logic (skip, route and validate)No
Questions typesNPS, CSAT, CES, Matrix, video, text and many moreNo
Multi Language2No
Survey library with industry specific templates (+100)Yes
Collect reviews on Glassdoor, Google & IndeedYes
Anonymize feedbackYes
Smart groups
FeatureIncluded
Unlimited smart groupsNo
Unlimited contactsNo
Data enrichment (custom variables, hidden fields & smart report filters)Yes
Group filters, limits and rules (anti spam)Yes
Export contacts (CSV, PDF, XLSX)Yes
Campaigns
FeatureIncluded
Unlimited campaignsNo
Campaigns outboxNo
ChannelsEmail, SMS and QRNo
Campaign typesAutopilot, recurring and manualNo
Personalized campaigns (custom variables and hidden fields)Yes
Reminders and delaysYes
Domain authentication (SPF)Yes
BlacklistYes
Allowed domains Yes
Alerts & reports
FeatureIncluded
Personal alerts and notificationsNo
Basic reports (NPS, CSAT, CES)No
Review Widgets (incl. google snippets)Yes
Team alerts and notificationsYes
Premium reports (Journey, Comparison, Leaderboards, Matrix)Yes
Support
FeatureIncluded
24/7 Help CenterNo
Email supportNo
Live chat supportYes
Installation & Set UpYes
Onboarding & TrainingYes
Research Strategy, Design & ReportingAdd-onYes
Premium SupportAdd-onYes
General
FeatureIncluded
API and webhooksNONo
Events and object tracking No
Company structure (Teams, roles and permissions)Yes
Multiple brandsYes

Professional

€19.99/user/mo

Per user per month with a minimum of 10 users.

Sign up
Surveys
FeatureIncluded
Integrations included1 ProfessionalNo
Unlimited surveysNo
Feedback inbox (assign, close and reply on feedback)No
Survey logic (skip, route and validate)No
Questions typesNPS, CSAT, CES, Matrix, video, text and many moreNo
Multi Language6No
Survey library with industry specific templates (+100)No
Collect reviews on Glassdoor, Google & IndeedNo
Anonymize feedbackYes
Smart groups
FeatureIncluded
Unlimited smart groupsNo
Unlimited contactsNo
Data enrichment (custom variables, hidden fields & smart report filters)No
Group filters, limits and rules (anti spam)No
Export contacts (CSV, PDF, XLSX)No
Campaigns
FeatureIncluded
Unlimited campaignsNo
Campaigns outboxNo
ChannelsEmail, SMS, QR and WebNo
Campaign typesAutopilot, recurring and manualNo
Personalized campaigns (custom variables and hidden fields)No
Reminders and delaysNo
Domain authentication (SPF)No
BlacklistYes
Allowed domains Yes
Alerts & reports
FeatureIncluded
Personal alerts and notificationsNo
Basic reports (NPS, CSAT, CES)No
Review Widgets (incl. google snippets)No
Team alerts and notificationsNo
Premium reports (Journey, Comparison, Leaderboards, Matrix)No
Support
FeatureIncluded
24/7 Help CenterNo
Email supportNo
Live chat supportNo
Installation & Set UpNo
Onboarding & TrainingNo
Research Strategy, Design & ReportingAdd-onNo
Premium SupportAdd-onNo
General
FeatureIncluded
API and webhooksYESNo
Events and object tracking No
Company structure (Teams, roles and permissions)No
Multiple brandsYes

Need help with your set up? Get in touch with our Customer Success Managers for premium support.

"I'm happy to help you with collecting feedback on autopilot. Any questions regarding our integrations, surveys or reports? Just send me a message." Tom Huisman - Customer Success Manager

Frequently asked questions

Can’t find the answer you’re looking for? Reach out to our support team, we'll be thrilled to help you!

Are you GDPR compliant?

Yes, we are GDPR compliant of course. If you want to know, please check out our Data Protection Agreement or our Terms & Conditions.

What do you charge per survey that's sent?

We don't charge for surveys sent, we charge per user per month. Your plan includes an unlimited number of surveys sent.

How do you calculate the number of users?

We base the number of (unique) users on the core app(s) your company uses, and that is/are connected to Ratecard. So if your core app is Salesforce and you make use of 100 user licenses or seats in Salesforce, the number of Ratecard users will also be 100.

Why do you charge per user?

There are three reasons why we charge per user:

  • Match & message: We automatically trigger feedback requests based on events happening within your core app(s), and match the event’s owner(s). These requests are sent from the owner (= user) him- or herself, so it feels personal and optimal response rate can be achieved.
  • Analytics: The messages sent and feedback collected, are connected to the user(s) in question. This way, you can measure the user’s performance, compare him or her with other users, and ultimately help him or her to improve every day.
  • Dashboard & inbox: Every user can receive (or be excluded from) access to the application, including his or her own dashboard and feedback inbox. With this, (s)he can improve every day and close the feedback loop him- or herself.
Is it possible to make use of multiple brands within an account?

Yes, it's possible to make use of multiple brands. We do charge for additional brands or accounts; also, the enterprise plan is required to make use of multiple brands. Please contact us for more details.

How does it work to have multiple brands within Ratecard?

There are five benefits of making use of a multi-brand account within Ratecard:

  • Branding: Company profiles, review widgets, reports, surveys, and messages can all be designed to perfectly match your brand’s style.

  • Profile & widgetsEach brand has its own company profile and review widgets, and can decide whether to publish it (or not) and which reviews to show on it publicly.

  • AnalyticsBrands’ performance can be compared with one another, e.g. via custom-made dashboards and real-time reports.

  • Access managementYou can(t) decide which users can access which brand(s).

  • Domain(s)We’ll verify your brand’s domain(s) so the delivery rate of messages you’ll send via Ratecard will be optimized.

Is the integration included in the price?

Of course, the integration with your core app(s) is included. We'll help you set up the integration; no need for technical skills!

Is onboarding included in the price?

Yes, it is. We help you integrate your core app(s) with Ratecard. Next, we'll help you set up your feedback program(s) - no strings attached. You'll also receive an extensive walk-through of our app if you like. At no additional costs.

Trusted worldwide by companies in 50+ countries

Our solutions are used to improve every day, and help companies to achieve great results

events captured
672K+
messages sent
433K+
response rate
34.1%

Our reviews

What do our customers say?

We use our own solution to collect real-time customer feedback, of course. Hereunder you'll find what our customers have to say about our product, solutions and integrations:

Improve your experience on autopilot via our 1,000+ integrations

Take your company to the next level with the world's most powerful feedback solution. Fully on autopilot via all your systems.

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