Feedback on autopilot via Zendesk

Measure and improve your customer support experience. Get reviews and grow your business. Fully on autopilot via Zendesk.

Ratecard - Integration - Zendesk

Want to deliver the best support ever? Let's go.

Choose any of our survey templates for customer support experience, and of you go. Ask for feedback and reviews on autopilot after closing each ticket via Zendesk. You'll improve every day, and will generate a lot of positive word-of-mouth. The solution to sustainable and organic growth.

Plug-and-play integration with Zendesk

Ask for feedback or a review on autopilot right after a ticket is closed via Zendesk. This way, your customer is still fresh on the experience and you'll be able the get the best feedback possible.

Don't be spammy

It's never good to be spammy. That's why you can set limits, so customers won't receive too many requests. You can also opt a customer out of a feedback request from your ticket in Zendesk.

Personalised messages to increase response rate

The owner or closer of the ticket will be the sender of your messages. This way, messages feel human and high response rates are ensured. Also, the owner can be tracked back to the feedback collected.

Reports & dashboards via Zendesk

Aggregate, filter and automatically analyse customer support experience data you've collected via Zendesk in real-time dashboards and reports that you can share with any colleague or team.

Real-time, customisable and shareable

We provide you with CSAT, NPS, comparison, journey and many more out-of-the box dashboards and reports right away.

Export data and share it with anyone

You can export any report, and share it if you like. With other users, or via a public link that you can protect with a password.
Real-time CES, CSAT & NPS dashboards and reports via Ratecard

We support these events

Feedback on autopilot via Zendesk

Ask for feedback at the right time: right after something happened within Zendesk. And personalise your feedback request by using the owner of the event as sender dynamically. This way, you get honest feedback and achieve high response rates.

  • Ticket added or updated

    Ticket added or updated

    Ask for feedback whenever a ticket is added or updated in Zendesk

Want to know how to grow?Start your free trial today.

Proven survey templates

Ask the right question(s) via Zendesk

Measure CSAT, NPS and much more to know how your events are perceived with one of our many proven surveys. Search, filter and test flight our surveys here:

  • Interview

    Interview

    This is a survey that lets you measure how your meeting is perceived. Try it out for yourself, and use it as a template.

  • Discovery Call

    Discovery Call

    This is a survey that lets you measure how your meeting is perceived. Try it out for yourself, and use it as a template.

  • Follow-Up Call

    Follow-Up Call

    This is a survey that lets you measure how your meeting is perceived. Try it out for yourself, and use it as a template.

  • Product Demo

    Product Demo

    This is a survey that lets you measure how your meeting is perceived. Try it out for yourself, and use it as a template.

  • Onboarding Kick-Off

    Onboarding Kick-Off

    This is a survey that lets you measure how your meeting is perceived. Try it out for yourself, and use it as a template.

  • Implementation

    Implementation

    This is a survey that lets you measure how your meeting is perceived. Try it out for yourself, and use it as a template.

Our reviews

What do Zendesk users say?

We use our own solution to collect real-time customer feedback, of course. Hereunder you'll find what our mutual customers have to say about our integration with Zendesk.

Measure, listen and improve after each ticket

Performance management for support via Zendesk

Thanks to our integration with Zendesk, you don't have to worry about asking for feedback after each ticket. Tickets are automatically processed, and insightful dashboards and reports are available within Ratecard.

Ratecard report leaderboard

Ready to collect feedback viaZendesk? Let's launch that rocket!

Start collecting feedback on autopilot via Zendesk today - it's that easy. Schedule a demo or start your free trial try for yourself - no strings attached.

Frequently asked questions

Can’t find the answer you’re looking for? Reach out to our support team, we'll be thrilled to help you!

What costs do you charge per survey that's sent?

We don't charge for surveys sent. Your plan includes an unlimited number of surveys sent.

Is the integration included in the price?

Of course, the integration is included. We'll help you set up the integration; no need for technical skills!

Is onboarding included in the price?

Yes, it is. We help you integrate your app or tool with Ratecard. Next, we'll help you set up your feedback program(s) - no string attached. You'll also receive an extensive walk-through of our app, if you like.