Yes, we are GDPR compliant of course. If you want to know, please check out our Data Protection Agreement or our Terms & Conditions.

We don't charge for surveys sent, we charge per user per month. Your plan includes an unlimited number of surveys sent.

We base the number of (unique) users on the core app(s) your company uses, and that is/are connected to Ratecard. So if your core app is Salesforce and you make use of 100 user licenses or seats in Salesforce, the number of Ratecard users will also be 100.

There are three reasons why we charge per user:

• Match & message: We automatically trigger feedback requests based on events happening within your core app(s), and match the event’s owner(s). These requests are sent from the owner (= user) him- or herself, so it feels personal and optimal response rate can be achieved.
• Analytics: The messages sent and feedback collected, are connected to the user(s) in question. This way, you can measure the user’s performance, compare him or her with other users, and ultimately help him or her to improve every day.
• Dashboard & inbox: Every user can receive (or be excluded from) access to the application, including his or her own dashboard and feedback inbox. With this, (s)he can improve every day and close the feedback loop him- or herself.

Yes, it's possible to make use of multiple brands. We do charge for additional brands or accounts; also, the enterprise plan is required to make use of multiple brands. Please contact us for more details.

There are five benefits of making use of a multi-brand account within Ratecard:

• Branding: Company profiles, review widgets, reports, surveys, and messages can all be designed to perfectly match your brand’s style.

• Profile & widgets: Each brand has its own company profile and review widgets, and can decide whether to publish it (or not) and which reviews to show on it publicly.

• Analytics: Brands’ performance can be compared with one another, e.g. via custom-made dashboards and real-time reports.

• Access management: You can(t) decide which users can access which brand(s).

• Domain(s): We’ll verify your brand’s domain(s) so the delivery rate of messages you’ll send via Ratecard will be optimized.

Of course, the integration with your core app(s) is included. We'll help you set up the integration; no need for technical skills!

Yes, it is. We help you integrate your core app(s) with Ratecard. Next, we'll help you set up your feedback program(s) - no strings attached. You'll also receive an extensive walk-through of our app if you like. At no additional costs.