Improve your customer experience
We help you to close your customer experience gap
Set up and map your customer journey
Connect to touch points within your customer journey
- We'll automatically capture customer data from the ATS, CRM or ERP you are using to administer your customer journey, for each touch point
Measure and improve each touch point to grow
- Don't stop at knowing what happens, but know why it happens and improve each customer touch point to grow your business
Ask the right questions so you can learn
Ask the right questions within each touchpoint of your customer journey, so you can learn how to improve your customer experience and know what makes your customers tick.
Our metrics: CSAT, CES and NPS
- Measure your Customer Satisfaction (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS) in order to learn how to improve
100+ proven templates for each touch point
- Make use of our expertise and proven survey templates in helping you to measure and improve your customer experience
Ask for feedback at the right time
Timing is everything for collecting precise and as much as possible customer experience and feedback data. Take maximum control over your timing thanks to our highly customizable scheduling options.
Trigger surveys from your system (optional: add a delay)
- We capture data from your ATS, CRM or ERP in real time, so you can trigger surveys in real time as well - with a delay, if necessary
Send event-based, recurring or one-time campaigns
- Automate your feedback loop by triggering surveys based on an event, or sending recurring campaigns periodically (e.g. every quarter)
Send automated messages that feel human
Our messages can be fully personalized. This maximizes conversion and prevents sending generic and spammy messages. It makes your ask for feedback turn into a positive customer experience.
Reach customer via their channels: Email, QR, SMS or web
- Measure your customer's journey in each channel, and make sure you capture the customer's full experience
Personalise sender and signature to optimise conversion
- Messages can be sent from the person that's in contact with the specific customer automatically to increase personal touch and recognizability
Integrated with your process: 100% on autopilot
We promise to help you collect feedback and reviews on autopilot in order to measure your customer journey, and improve your customer experience. That's how we save you(r company) time - and money.
Out-of-the-box integration with your favourite apps & tools
- We focus on integrating with your favourite ATS, CRM or ERP in order to let you have a kickstart on our platform with a plug-and-play integration
Save time and money by automating your feedback loop
- By automating your feedback loop you can focus on the actionable insights gathered, and improve your customer experience itself
Get actionable insights to improve every day
Customer experience management doesn't stop at collecting feedback. Act on insights you've gathered by assigning, replying, making notes and closing the feedback loop to improve every day.
Assign, reply, take notes and close the feedback loop
- Take full control over your feedback loop and act to improve every day and (further) grow your company
Get valuable insights and find customer experience drivers
- Filter and analyze insights to make sure you'll find customer experience drivers that are crucial for optimising your customer journey
Identify promoters and grow your business
Find your promoters via our customer sentiment analysis
- The customer sentiment analysis shows you how positive (a) customer(s) is/are about (a touch point within) your customer journey
Visualise your customer journey with engagement scores
- Get a visual overview of which candidate(s) is/are highly engaged, and which aren't - and create business opportunities
Control your reputation and increase visibility
Identify happy moments within your customer journey, and collect (publicly) verified reviews instead of (private) feedback there. We fact check each review before publishing it. And you control your reputation by deciding whether to publish your company profile (or not).
Prove your reputation thanks to verified reviews
- We fact check and verify each review via big data analysis and human interpretation in order to prevent fake reviews from being published
Increase visibility via search, social media and job sites
- Prove your reputation by collecting and publishing reviews on Glassdoor, Google, Indeed and social media like Facebook, LinkedIn and Twitter
What do our customers say?
We use our own solution to collect real-time customer feedback, of course. Hereunder you'll find what our customers have to say about our customer experience solution:
Ready to dive in?
Trusted worldwide by companies in 50+ countries
Our solutions are used to improve every day, and help companies to achieve great results
- events captured
- messages sent
- response rate
Hire better by collecting candidate feedback and improving your recruitment
Measure performance across every interaction of the customer journey
Real-time employee feedback to power the best experience at work
Create products that customers love by collecting in-product feedback
Measure candidate, employee and team performance and improve every day
Grow your business by publishing reviews on your website, search & social
Be compliant with your certifications, e.g. ISO 9001, NEN 4400-1 and VCU
Diversity & Inclusion
Understand workplace culture by surveying candidates and employees
Improve your experience on autopilot via our 1,000+ integrations
Take your company to the next level with the world's most powerful feedback solution. Fully on autopilot via all your apps & tools.