Reports & Dashboards

Micro-analysis per contact

Get valuable insights via this real-time report

Micro-analysis per contact

Sentiment analysis

Our proprietary sentiment analysis calculates the contact's happiness based on all events and signals processed by us.

Engagement scoring

We automatically calculate each contact's engagement by taking into account messages received, opened, and clicked, and feedback provided.

Timeline with events

In the contact's timeline, you'll see any messages sent, opened, and clicked, feedback received, and replies and notes added by you and your colleagues.

Select, filter and visualise your data

Enhanced filters for feedback & messages

You'll decide what dataset(s) to use and automatically update for each report. Enhanced filters make sure the correct data is shown all the time.

Building blocks & views for visualisation

Want to show, hide, or change a chart, stat, or list? No problem, it's all configurable in a few clicks. Also, we support different views for (a list of) feedback, messages, analysis, and the dashboard itself.

Themes: Dark & light

To make sure our reports and dashboards fit the look-and-feel of other apps and tools you work with, you can set the theme to dark or light.

Ratecard - Reports - Leaderbord

Export, share and embed your data

Use any report as your dashboard or embed it

After you've set up your ideal report, you can set it as your dashboard within Ratecard. Also, any report can be embedded as an iFrame.

Export to CSV, PDF & third parties

If you like to work with the data yourself, you can always export it as a CSV. Moreover, it's very easy to use our data within your favorite BI tool like Power BI, Google Data Studio, Tableau, or Qlik.

Share with your stakeholders

You can share any report both in-app, with other users, and publicly - via a shareable link. If necessary, you can add protection - e.g. via a password.

Looking for another report template?

Check out more prebuilt report templates

  • Report: Analysis - Ratecard

    Analysis

    Analysis

    Need an in-depth analysis of your feedback? No worries. We automatically generate your survey analysis so you can analyze your aggregated and individual responses per question answered.

  • Report: Company Dashboard - Ratecard

    Company Dashboard

    Company Dashboard

    How do you perform? And who's acing it within your company? Present the outcome of your experience programs in real-time with our prebuilt Company Dashboard.

  • Report: Company Profile - Ratecard

    Company Profile

    Company Profile

    How do people review your company? Present your company and manage your reputation with our prebuilt Company Profile, built to help you grow your business.

  • Report: Comparison - Ratecard

    Comparison

    Comparison

    Compare two entities - e.g. users, teams, offices, or touchpoints - with our prebuilt Comparison report. This way, you can compare engagement, sentiment, quality, and much more.

  • Report: CSAT Dashboard - Ratecard

    Customer Satisfaction (CSAT)

    Customer Satisfaction (CSAT)

    How do your candidates and/or customers rate your company? Present the outcome of your Candidate or Customer Satisfaction (CSAT) research in real-time with our prebuilt CSAT Dashboard.

  • Report: Journey - Ratecard

    Journey

    Journey

    This prebuilt report helps you to visualize, measure and improve your candidate, customer, or employee journey and its touchpoints so you can compare engagement, sentiment, quality, and much more.

  • Report: Leaderboard - Ratecard

    Leaderboard

    Leaderboard

    Set up leaderboards of contacts, users, smart fields, or teams, so you can compare their CSAT, NPS, conversion, and more. This leaderboard shows lists with users.

  • Report: Map - Ratecard

    Map

    Map

    Create a map with markers or a heatmap of feedback you’ve collected. We use IP addresses to set up this map. Let's rule the world by improving every day.

  • Report: Matrix - Ratecard

    Matrix

    Matrix

    This prebuilt report lets you set up a matrix to compare users or teams based on CSAT, NPS, and/or the number of feedback collected and messages sent.

  • Report: Micro-analysis per contact - Ratecard

    Micro-analysis per contact

    Micro-analysis per contact

    Get a unified overview of your contact's engagement, sentiment, and timeline of interaction: messages sent, opens, clicks, and feedback collected - combined in one view.

  • Report: NPS Dashboard - Ratecard

    Net Promoter Score (NPS)

    Net Promoter Score (NPS)

    Would your customers recommend your company to their friends and colleagues? Present the outcome of your Net Promoter Score (NPS) research in real-time with our prebuilt NPS Dashboard.

  • Report: Wordcloud - Ratecard

    Word Cloud

    Word Cloud

    This prebuilt report helps you to visualize everything your respondents said about you combined with sentiment in a word cloud you can customize.

Improve your experience on autopilot via our 1,000+ integrations

Ratecard - Integration - CalendlyRatecard - Integration - Google CalendarRatecard - Integration - Microsoft DynamicsRatecard - Integration - Teamleader

Our reviews

What do our users say about this?