Reports & Dashboards
Get valuable insights via this real-time report
Plot users, teams or offices on your matrix
Respondents that answer with a 9 or 10 (= "extremely likely") to the NPS question are very likely to spread the positive word about your brand, product, or service.
Axes: CSAT, NPS, feedback, and messages
Decide yourself which metrics you'd like to use for the X and Y axis. Also, you can choose which metric the radius of each item is based on. For example: if you choose feedback and plot users on your matrix, the user that collected the most feedback will be the biggest.
Stream with inbox & outbox
Add a real-time stream with messages sent (outbox) and/or feedback collected (inbox) to your matrix report, and make sure your report refreshes automatically every minute. Now you can use it for a real-time overview - at the office, for example.
Select, filter and visualise your data
Enhanced filters for feedback & messages
You'll decide what dataset(s) to use and automatically update for each report. Enhanced filters make sure the correct data is shown all the time.
Building blocks & views for visualisation
Want to show, hide, or change a chart, stat, or list? No problem, it's all configurable in a few clicks. Also, we support different views for (a list of) feedback, messages, analysis, and the dashboard itself.
Themes: Dark & light
To make sure our reports and dashboards fit the look-and-feel of other apps and tools you work with, you can set the theme to dark or light.
Export, share and embed your data
Use any report as your dashboard or embed it
After you've set up your ideal report, you can set it as your dashboard within Ratecard. Also, any report can be embedded as an iFrame.
Export to CSV, PDF & third parties
If you like to work with the data yourself, you can always export it as a CSV. Moreover, it's very easy to use our data within your favorite BI tool like Power BI, Google Data Studio, Tableau, or Qlik.
Share with your stakeholders
You can share any report both in-app, with other users, and publicly - via a shareable link. If necessary, you can add protection - e.g. via a password.
Looking for another report template?
Check out more prebuilt report templates
Need an in-depth analysis of your feedback? No worries. We automatically generate your survey analysis so you can analyze your aggregated and individual responses per question answered.
- Company Dashboard
How do you perform? And who's acing it within your company? Present the outcome of your experience programs in real-time with our prebuilt Company Dashboard.
- Company Profile
How do people review your company? Present your company and manage your reputation with our prebuilt Company Profile, built to help you grow your business.
Compare two entities - e.g. users, teams, offices, or touchpoints - with our prebuilt Comparison report. This way, you can compare engagement, sentiment, quality, and much more.
Customer Satisfaction (CSAT)
- Customer Satisfaction (CSAT)
How do your candidates and/or customers rate your company? Present the outcome of your Candidate or Customer Satisfaction (CSAT) research in real-time with our prebuilt CSAT Dashboard.
This prebuilt report helps you to visualize, measure and improve your candidate, customer, or employee journey and its touchpoints so you can compare engagement, sentiment, quality, and much more.
Set up leaderboards of contacts, users, smart fields, or teams, so you can compare their CSAT, NPS, conversion, and more. This leaderboard shows lists with users.
Create a map with markers or a heatmap of feedback you’ve collected. We use IP addresses to set up this map. Let's rule the world by improving every day.
This prebuilt report lets you set up a matrix to compare users or teams based on CSAT, NPS, and/or the number of feedback collected and messages sent.
Micro-analysis per contact
- Micro-analysis per contact
Get a unified overview of your contact's engagement, sentiment, and timeline of interaction: messages sent, opens, clicks, and feedback collected - combined in one view.
Net Promoter Score (NPS)
- Net Promoter Score (NPS)
Would your customers recommend your company to their friends and colleagues? Present the outcome of your Net Promoter Score (NPS) research in real-time with our prebuilt NPS Dashboard.
- Word Cloud
This prebuilt report helps you to visualize everything your respondents said about you combined with sentiment in a word cloud you can customize.
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