Report template: Journey

Reports & Dashboards

Journey

This prebuilt report helps you to visualize, measure, and improve the touchpoints within your candidate, customer, and/or employee journey including engagement, sentiment and much more.

Get valuable insights via this real-time report

Aggregate, map and analyze your feedback collected on autopilot with our prebuilt journey. Isn't this report what you were looking for? Check out our report templates with many more options, or build your own report within minutes. We hope you like it!

Journey analytics

Track your candidate, customer, or employee, and get real-time insights into your touchpoints with our journey dashboard. This helicopter view lets you zoom in to any important feedback drivers in an instant.

Any stakeholder's journey: Set up a journey report for any type of stakeholder: candidates, customers, employees, partners, or suppliers.
Touchpoints & (un)happy moments: The journey report is made up of touchpoints that can make or break moments for your stakeholders. Happy moments can be used to generate reviews, and unhappy moments to improve every day.
Zoom into positive & negative drivers: Our journey report provides you with a helicopter view of all your touchpoints, so you can dive into positive and negative drivers immediately - invaluable for any type of business.

Select, filter and visualise your data

We let you decide what data to use within your NPS dashboard: 100% flexibility in what data you'll use, how to filter, and how to visualise it.

Enhanced filters for feedback & messages: You'll decide what dataset(s) to use and automatically update for each report. Enhanced filters make sure the correct data is shown all the time.
Building blocks & views for visualisation: Want to show, hide, or change a chart, stat, or list? No problem, it's all configurable in a few clicks. Also, we support different views for (a list of) feedback, messages, analysis, and the dashboard itself.
Themes: Dark & light: To make sure our reports and dashboards fit the look-and-feel of other apps and tools you work with, you can set the theme to dark or light.

Export, share and embed your data

No need to feel locked in, because we make sure your data is portable. You can export it any way you want, share it with anyone, and even embed it within your favorite apps & tools.

Use any report as your dashboard or embed it: After you've set up your ideal report, you can set it as your dashboard within Ratecard. Also, any report can be embedded as an iFrame.
Export to CSV, PDF & third parties: If you like to work with the data yourself, you can always export it as a CSV. Moreover, it's very easy to use our data within your favorite BI tool like Power BI, Google Data Studio, Tableau, or Qlik.
Share with your stakeholders: You can share any report both in-app, with other users, and publicly - via a shareable link. If necessary, you can add protection - e.g. via a password.

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Check out more prebuilt report templates

Didn't find what you're looking for yet? Check out our prebuilt report templates below. When you've found your report, you'll be up and running within the hour.

Analysis
Analysis
Need an in-depth analysis of your feedback? No worries. We automatically generate your survey analysis so you can analyze your aggregated and individual responses per question answered.
Company Dashboard
Company Dashboard
How do you perform? And who's acing it within your company? Present the outcome of your experience programs in real-time with our prebuilt Company Dashboard.
Company Profile
Company Profile
How do people review your company? Present your company and manage your reputation with our prebuilt Company Profile, built to help you grow your business.
Comparison
Comparison
Compare two entities - e.g. users, teams, offices, or touchpoints - with our prebuilt Comparison report. This way, you can compare engagement, sentiment, quality, and much more.
Customer Satisfaction (CSAT)
Customer Satisfaction (CSAT)
How do your candidates and/or customers rate your company? Present the outcome of your Candidate or Customer Satisfaction (CSAT) research in real-time with our prebuilt CSAT Dashboard.
Journey
Journey
This prebuilt report helps you to visualize, measure and improve your candidate, customer, or employee journey and its touchpoints so you can compare engagement, sentiment, quality, and much more.
Leaderboard
Leaderboard
Set up leaderboards of contacts, users, smart fields, or teams, so you can compare their CSAT, NPS, conversion, and more. This leaderboard shows lists with users.
Map
Map
Create a map with markers or a heatmap of feedback you’ve collected. We use IP addresses to set up this map. Let's rule the world by improving every day.
Matrix
Matrix
This prebuilt report lets you set up a matrix to compare users or teams based on CSAT, NPS, and/or the number of feedback collected and messages sent.
Micro-analysis per contact
Micro-analysis per contact
Get a unified overview of your contact's engagement, sentiment, and timeline of interaction: messages sent, opens, clicks, and feedback collected - combined in one view.
Net Promoter Score (NPS)
Net Promoter Score (NPS)
Would your customers recommend your company to their friends and colleagues? Present the outcome of your Net Promoter Score (NPS) research in real-time with our prebuilt NPS Dashboard.
Word Cloud
Word Cloud
This prebuilt report helps you to visualize everything your respondents said about you combined with sentiment in a word cloud you can customize.