Improve your product experience

Take your product experience to the next level with the world's most powerful feedback solution. Fully on autopilot via your ATS, CRM or ERP.

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Improve your experience on autopilot just like these amazing brands

We help you to close your product experience gap

More than 80% of companies think they deliver a superior experience, while only 8% of their users agree. Take control over this product experience gap and improve your user journey by collecting feedback on autopilot via Ratecard.

Set up and map your user journey

Map your user journey within Ratecard in order to automate closing your product feedback loop. For each product touch point within your process. So you can improve your product experience every day.

Connect to touch points within your user journey: We'll automatically capture user data from the ATS, CRM or ERP you are using to administer your user journey, for each touch point
Measure and improve each touch point to grow: Don't stop at knowing what happens, but know why it happens and improve each product touch point to grow your business

Ask the right questions so you can learn

Ask the right questions within each touchpoint of your user journey, so you can learn how to improve your product experience and know what makes your users tick.

Our metrics: CSAT, CES and NPS: Measure your Customer Satisfaction (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS) in order to learn how to improve
100+ proven templates for each touch point: Make use of our expertise and proven survey templates in helping you to measure and improve your product experience

Ask for feedback at the right time

Timing is everything for collecting precise and as much as possible product experience and feedback data. Take maximum control over your timing thanks to our highly customizable scheduling options.

Trigger surveys from your system (optional: add a delay): We capture data from your ATS, CRM or ERP in real time, so you can trigger surveys in real time as well - with a delay, if necessary
Send event-based, recurring or one-time campaigns: Automate your feedback loop by triggering surveys based on an event, or sending recurring campaigns periodically (e.g. every quarter)

Send automated messages that feel human

Our messages can be fully personalized. This maximizes conversion and prevents sending generic and spammy messages. It makes your ask for feedback turn into a positive product experience.

Use your user's favorite channel: Email, QR, SMS or web: Measure your user journey in each channel, and make sure you capture the user's full experience
Personalise sender and signature to optimise conversion: Messages can be sent from the person that's in contact with the specific user automatically to increase personal touch and recognizability

Integrated with your process: 100% on autopilot

We promise to help you collect feedback and reviews on autopilot in order to measure your user journey, and improve your product experience. That's how we save you(r company) time - and money.

Out-of-the-box integration with your favourite apps & tools: We focus on integrating with your favourite ATS, CRM or ERP in order to let you have a kickstart on our platform with a plug-and-play integration
Save time and money by automating your feedback loop: By automating your feedback loop you can focus on the actionable insights gathered, and improve your product experience itself

Get actionable insights to improve every day

Product experience management doesn't stop at collecting feedback. Act on insights you've gathered by assigning, replying, making notes, and closing the feedback loop to improve every day.

Assign, reply, take notes and close the feedback loop: Take full control over your feedback loop and act to improve every day and (further) grow your company
Get valuable insights and find product experience drivers: Filter and analyze insights to make sure you'll find product experience drivers that are crucial for optimising your user journey

Real-time CES, CSAT & NPS dashboards and reports via Ratecard

Identify promoters and grow your business

Our proprietary product sentiment analysis and engagement scoring helps you to identify promoters (or detractors). Promoters are crucial for positive word-of-mouth, and help you to grow your business organically.

Find your promoters via our product sentiment analysis: The product sentiment analysis shows you how positive (a) user(s) is/are about (a touch point within) your product journey
Visualise your user journey with engagement scores: Get a visual overview of which user(s) is/are highly engaged, and which aren't - and create business opportunities

Control your reputation and increase visibility

Identify happy moments within your user journey, and collect (publicly) verified reviews instead of (private) feedback there. We fact-check each review before publishing it. And you control your reputation by deciding whether to publish your company profile (or not).

Prove your reputation thanks to verified reviews: We fact check and verify each review via big data analysis and human interpretation in order to prevent fake reviews from being published
Increase visibility via search, social media and job sites: Prove your reputation by collecting and publishing reviews on Glassdoor, Google, Indeed and social media like Facebook, LinkedIn and Twitter

Our reviews

What do our customers say?

We use our own solution to collect real-time customer feedback, of course. Hereunder you'll find what our customers have to say about our product experience solution: